FIFA TMS Help Centre
Cookie Policy
Fédération Internationale de Football Association (FIFA)
FIFA-Strasse 20
8044 Zurich
Switzerland
1. Introduction
This Cookie Policy explains how FIFA uses cookies and similar technologies when you access and use the FIFA TMS Help Centre ("Help Centre").
The Help Centre uses cookies to ensure the proper operation and security of the website, remember your preferences, analyse usage of the Help Centre and support certain embedded content.
For further information about how FIFA processes personal data, please refer to the FIFA TMS Help Centre Privacy Notice.
2. What Are Cookies?
Cookies are small text files that are placed on your device when you visit a website. Cookies enable a website to recognise your device and remember certain information about your visit, such as your preferences or actions.
Cookies may be placed directly by FIFA ("First Party Cookies") or by third-party service providers whose services are integrated into the Help Centre ("Third Party Cookies").
3. Managing Your Cookie Preferences
You may manage your cookie preferences at any time through the cookie preference centre available on the Help Centre.
Where required by applicable law, performance, functional and targeting cookies will only be placed on your device after you have provided your consent.
You may withdraw or modify your consent at any time through the cookie preference centre.
4. Strictly Necessary Cookies
These cookies are necessary for the operation, security and functionality of the Help Centre and cannot be disabled through the cookie preference centre. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
| Cookie | Provider | Type | Purpose | Lifespan |
|---|---|---|---|---|
| _helpkit_session | Freshdesk | First Party | Maintains user session and Help Centre functionality | Session |
| __cf_bm | Cloudflare | First Party | Security, bot detection and fraud prevention | A few seconds |
| OptanonConsent | OneTrust | First Party | Stores the user's cookie preferences and consent choices | 365 days |
| OptanonAlertBoxClosed | OneTrust | First Party | Records that the cookie banner has been acknowledged and dismissed | 365 days |
| __cf_bm | FreshDesk | Third Party | Security, bot detection and fraud prevention | A few seconds |
5. Performance Cookies
These cookies help FIFA understand how visitors use the Help Centre and enable FIFA to improve website performance and user experience. They help us to know which pages are the most and least popular and see how visitors move around the site.
FIFA uses Google Analytics to analyse visitor interactions with the Help Centre and generate aggregated reports regarding website usage and performance.
These cookies are activated only after the user has provided consent.
| Cookie | Provider | Type | Purpose | Lifespan |
|---|---|---|---|---|
| _ga | Google Analytics | First Party | Distinguishes visitors and generates aggregated usage statistics | 399 days |
| _ga_xxxxxxxxxx | Google Analytics | First Party | Stores session and interaction data for analytics reporting | 399 days |
6. Functional Cookies
These cookies enable enhanced functionality and support certain Help Centre features.
If you disable these cookies, certain features may not function as intended.
| Cookie | Provider | Type | Purpose | Lifespan |
|---|---|---|---|---|
| _x_w | Freshdesk | First Party | Supports Help Centre functionality and user experience | Session |
7. Targeting Cookies
These cookies may be placed when YouTube content is embedded within Help Centre pages. They are used by YouTube to provide embedded video functionality, manage user preferences and support related services. These cookies are activated only after the user has provided consent.
These cookies are activated only after the user has provided consent.
| Cookie | Provider | Type | Purpose | Lifespan |
|---|---|---|---|---|
| VISITOR_INFO1_LIVE | YouTube | Third Party | Stores user preferences and estimates bandwidth | 179 days |
| __Secure-YEC | YouTube | Third Party | Security and preference management | A few seconds |
| YSC | YouTube | Third Party | Maintains user session for embedded video services | Session |
| VISITOR_PRIVACY_METADATA | YouTube | Third Party | Stores privacy preference information | 179 days |
| __Secure-YNID | YouTube | Third Party | Stores YouTube user preferences and settings | 179 days |
| __Secure-ROLLOUT_TOKEN | YouTube | Third Party | Supports YouTube functionality and feature deployment | 179 days |
8. Changes to this Cookie Policy
FIFA may update this Cookie Policy from time to time to reflect operational, technical, legal or regulatory developments.
Any updated version will be published on the Help Centre and will become effective upon publication.
9. Contact
If you have any questions regarding this Cookie Policy, please contact:
Data Protection Officer
dataprotection@fifa.org
10. Precedence
In the event that the provisions of this Cookie Policy conflict with the provisions of a third-party cookie policy applicable to the Help Centre, the provisions of this Cookie Policy shall prevail to the extent permitted by applicable law.
11. Jurisdiction and Applicable Law
This Cookie Policy shall be governed by and interpreted in accordance with the substantive laws of Switzerland, without regard to conflict of law principles.
Any dispute arising out of or relating to this Cookie Policy shall be subject to the exclusive jurisdiction of the competent courts of Zurich, Switzerland.
Date of issue of this Cookie Policy: August 2026