If you cannot locate the activation or password reset email, first ensure that you are checking the email address registered to your TMS account. You should also check your spam or junk folder to confirm the message has not been filtered.
If the email is still not found, request a new password reset via the TMS login page. If repeated attempts are unsuccessful, please contact the TMS Helpdesk. Be sure to include your full name, email address, and organisation in your request, but do not share your password.