In the event of a compliance failure, the non-compliant party will be notified by email. It is important to carefully review this notification to understand which information or requirement was missing, rejected, or expired. An organisation will fail its compliance assessment if it:
- fails to register on the FCH Client Portal within 15 days of receiving the email invitation;
- fails to provide all required documents via the Client Portal within the stipulated timeline provided by the FCH;
- fails to satisfy regulatory requirements following a compliance risk assessment by the FCH;
- fails to sign the Terms and Conditions on the Client Portal within 14 days of notification.
Following a failure, the case will be escalated to FIFA Administration for review and potential sanctions in accordance with the FIFA Clearing House Regulations (FCHR). However, the compliance process can be restarted at any time via the Client Portal dashboard. Organisations should ensure that all required documentation and information are complete before restarting or continuing onboarding.
If further assistance is required, the FIFA Clearing House support team should be contacted via the secure messaging function in the Client Portal, including the organisation's name, allocation statement reference (if applicable), and a clear description of the issue.