The first step is to determine where the issue originates. This may relate to the final EPP, the entitlement calculation, the declared proof of payment in the relevant transfer, or the organisation’s compliance status.
Once the source has been identified, you should contact the TMS Helpdesk, providing all relevant identifying details, including the player’s name and FIFA ID, the EPP reference number, the allocation statement reference number, and a clear description of the issue. Supporting documentation should also be included where applicable.
If the issue relates to a declared transfer payment, you should not upload a corrected proof of payment in an attempt to amend the allocation statement, as this may result in a duplicate allocation statement being generated in the EPP.
For questions related to payment status after an allocation statement has been sent to the FIFA Clearing House, you should consult the Client Portal or, where available, the Payments tab in TMS. Please note that only payments involving your organisation as the paying or receiving party will be visible; Member Associations do not have access to payment details concerning their affiliated clubs.